Decades old ICT systems underpinning Australia’s migration system need “urgent modernisation” after years of “systemic underinvestment” and failed “big bang” upgrades after review

The failure of previous large scale reform attempts — most recently the abandoned ‘permissions capability’ platform — have dampened morale of ministers, delivery officers, and service providers, while perpetuating a message that “Government ICT is not worth investing in”, according to the review released Thursday.

It recommended “an integrated program of ongoing investment over several years” and outlined four reform directions. These include establishing a holistic strategy and creating a modular tech ecosystem, while also sustaining and improving existing systems.

Source: INNOVATIONAUS-outsourced-visa-tech-upgrade-was-a-disaster.pdf